Can guests of The Retreat invite friends and/or family members to The Retreat Lounge? Its up to you! Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers. Lines also tend to be much shorter during the last hour of boarding, but then youll be missing out on a few hours on board on embarkation day! or if you are booked, visit the Cruise Planner for more information and to pre-purchase. Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. What is the Photo Cloud download service? U.S. citizens who choose to travel internationally should be aware that they may face unexpected challenges related to COVID-19 as they attempt to return to the United States. If guests are able to take steps to get into motorcoaches and can maneuver in a standard hotel room, they may be accommodated. Are There Accommodations For Persons With Special Medical Needs On Board The Ships And Throughout The Galapagos Experience? Intervention by security, other management personnel, or law enforcement, Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell, Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities), Denial of boarding on the current or any future Celebrity Cruises, Reporting of incidents to government and law enforcement Authorities for follow-on legal action. In addition, the land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco and Machu Picchu in Peru are not suited to persons who are wheelchair users. Members; 408 August 25, 2000; Ashland, OR USA Embarkation day typically has an open house for the kids club rooms, during which you can stop by to tour the facility together as a family. Who can book the accessible shore excursions? British citizens will not require a visa for short holidays to the Schengen Area, which includes most EU Countries, Iceland, Liechtenstein, Norway and Switzerland. Round-trip airfare Quito/Baltra/Quito, from Quito to Lima, and round-trip Lima to Cuzco. It's 1 day, not 24 hours. Since then, she has written thousands of expert cruise tip features; ship, port and shore excursion reviews; and industry news articles. Now, keep in mind that the time to dock and be cleared by authorities can take a little while. Disembarkation. Will Laundry Service Be Available Onboard? Since we have too much luggage, would prefer not to use self-disembarkation. Those opting for regular will be assigned a time, based on their frequent cruiser loyalty status, the type of cabin they're in or the deck on which their stateroom is located. U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play. Will my existing reservations be reflected on the app? They mean business when they say it's going to be collected. 7 nights ON CELEBRITY MILLENNIUM. How will guests be able to reserve appointments pre-cruise? I pack while everyone is at the show. Celebritys Krastase Salon features luxury haircare treatments and color enhancing rituals as well as nails, brows and lashes, make-up application, teeth whitening, and waxing services. These visa fees include a small processing charge by the local representative. Some guests even choose to laminate their baggage tags. What are the advantages of downloading photos on the Cloud? The Spa is open daily from 8 am to 10 pm. What health paperwork is required for service dogs? Do I need to tip onboard for beverages if I haveAll Included? Toggle navigation what happened to beth williamson If you have any questions, please contact our Access Department at special_needs@celebrity.com. In which destinations can I book accessible shore excursions? You will be able to leave a comment after signing in, By The least amount of time is typically four hours, while the longest may be up to 36 hours for overnight stays. Please check your Celebrity Today for service hours once onboard. Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. The weather is pleasant at any time of the year, making it a year-round cruise destination. Additional drinks ordered will be charged at current bar prices. Ultimately the Retreat Manager agreed to go with the government official to the official with the passports. Extend Your Stay Disembarkation with Celebrity Cruises, View information on your favorite cruise line, selecting your dream destination on our cruise search page, View our Last Minute Cruise Deals by clicking here. During the screening process, we ensure the correct procedures are followed and adhere to the Healthy Sail Panel recommended procedures. We just get out of the terminal, make a left hand turn and get the first cab we see. If you skip a field required for check-in, youll see a message asking you to provide information for that field when you try to continue to the next screen. Sea days: 6 am to 10 pm Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested. f 305-430-6050 How do I change my onboard expense account payment method? Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. In order to use the ramp and/or lift, guests are required to be seated on a wheelchair or scooter. When they accept, chat away. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. I never packed so fast in my life! Feel free to request a CRO at our pier check-in counters at all U.S. ports of departure or at the Guest Relations desk onboard our ships. We also have an ATM with a Bank Atlantic fee. You can also pre-purchase packages from the Celebrity PCP platform, by logging into Already Booked on the Celebrity website and purchasing your package, under the Internet and Photo section. In Yokohama we departed around 9:00 and made our own arrangements to the airport as Celebrity wasn't offering any transfers on the first day. The Spa will customize spa offers for groups based on the groups needs. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. Or you may purchase the Drink Package onboard, on the first day of your cruise. CC Help Jenn Shorter walking distances 3. However, we will make an exception for the following: Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages? 4:30 PM. Yes, all guests of The Retreat may enjoy The Retreat Lounge. I paid $750 for a 10 day cruise on Celebrity Equinox. Can I make additional purchases after the voyage? Guests dining in Sushi on Five will receive a $35 credit and Raw on 5 will receive a $40 credit towards the food items on their bill. F45 a HIIT-style class on select ships Start by thoroughly reading all emails your cruise line sends you about your upcoming voyage. All those other pesky vacation logistics like transportation, figuring out where to eat, and finding entertainment is all done for you. What Is The Currency In Ecuador And Peru? The Retreat guests can dine in Luminae for lunch on embarkation day as well. What specialty treatments are available at The Spa? The cruise line really wants to fill those last few staterooms and sometimes will offer them at a discount cruise price in exchange for you giving up your right to a full selection of cabin categories or deck locations. . The Retreat Concierge and/or Retreat attendants can assist you once onboard. How do I purchase a Celebrity Cruises Drink Package? Embarkation day is also a good time to ask for a tour of the cruise ships spa facilities and ask any questions at the front desk to learn more about your options for pampering during the cruise. What Is Included In The 10-Night Or Longer Cruisetour Packages? Go beyond your stateroom to worlds unknown, whether its your first time watching the skyline fade behind you from a cruise ship or first time exploring a gym at sea. COVID has changed the assembly process, so getting off still needing an elevator may be slower. The call is connected to the ship. Self-Defense Gear, including handcuffs, pepper spray, night sticks. The Extend Your Stay disembarkation provides the flexibility many cruisers appreciate, especially those who drove to the port and those who have a late day flight. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England. Youll receive a handy Xpress Pass, which indicates that youve completed check-in. Are gratuities included in the Specialty Dining price? A re-sealable plastic bag to prevent water damage to cameras and other items of that nature. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us at 1-844-418-6824 or via email atCelebrityEngagementCenter@celebrity.com to obtain the requested information. All Included is a pricing strategy that includes three amenities (Tips, Basic Wi-Fi and Classic Drink Package) in your cruise fare. Click here for more information on Visa Requirements, As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. 23 Day Fly, Stay River & Ocean Cruise Holiday with $4000 Bonus Value Including City Stays, Onboard Beverages, Exclusive Package Savings & More. Yes, it is applicable to all stateroom categories, including The Retreat. Then, on the top left of the Cruises page, you can search for a reservation and add a cruise. Prices for drinks onboard vary depending on what you order. It takes several hours for all the passengers to leave the ship, once the ship docks at its final destination. We went to dinner on the last night and to the show after and the first thing the Cruise Director said was "Okay, we're going to separate the mice from the men. booking our own flights with miles. Our accessible tours are unique in that they offer: Accessible vehicles From that point it will be brought onto the ship and delivered to your stateroom. To catch up on the other posts in this series, check out the list below: Ashley boarded her first cruise more than a decade ago and never looked back. The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Comfort is key on embarkation day, and its okay to keep it casual on the first day of your cruise. Started June 21, 2021, By 800 points. As is common in the cruise industry, they put the place a customer wants to see first and, if the actual port is in a different place, that follows in parentheses. flights depart at 4:45am. safety deposit box in your stateroom. Best advice is ignore that time and go down at least 45 minutes before that. Luxury Lake Como, Greek Islands and Beyond. Simply call 1-877-RETREAT, and The Retreat Concierge will assist you with your booking and help plan and arrange every moment of your vacation before you even set sail. Laundry services are available on Celebrity Xpedition at an additional cost. The airline and flight routing may differ from the original assignment due to this name change. Embarkation day for your cruise vacation is an exciting day. An adult must be present for most services. While the holds arent charges, they do reduce your available credit. How can I get a copy of my SeaPass account statement? Can children experience The Retreat Lounge? Not yet, but that information is available on the Travel Documents FAQ page. WillAll Includedbe combinable with the Move Up program? We provide complimentary wheelchairs for getting on and off the ship. Learn more about ourcruise drink and beverage packages here. Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email atCelebrityEngagementCenter@celebrity.com so that we may assist you further in this matter. They can help make sure your dining experience on board is as easy as possible. What other services are available at the Fitness Center? Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Are there any specifications/restrictions/requirements for the type of picture I can take when I check in on the app? During the open house, you can get your kids registered and sign any necessary paperwork so theyre ready to have an exciting and fun-filled cruiseand give you some much-needed adult time! Are Specialty Dining Covers and Specialty Dining Packages available on all sailings? I'm sad to report that it's now the eighth day, disembarkation day, which means I'm no longer onboard Celebrity Millennium. Accessible suites are available. In most cases we are unable to accommodate full-time wheelchair users. surprise surprise. When your ship pulls away from port, its a fun time to be outside on one of the decks and watching your embarkation port get further and further away as you sail off into the horizon. The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Yes, we provide tactile interpreters on cruises to/from United States and Canada only, however support service provider (SSP) services are not provided. They are subject to change without notice. Tweet. Different countries may have different rules. So now is a great time to be among the relatively few to visit this extraordinary destination. About a hour later they returned and we were allowed to go on with our plans. What is my per-sailing free play/table promo chip incentive? Patience and understanding that the current situation is new to everyone will go a long way in helping you to keep your cool, even when things around you might seem chaotic. Purchasing airline tickets through Flights by Celebrity will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. The Classic Drink Package includes an incredible array of beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. Automatic daily gratuities may be adjusted at the guests discretion onboard at Guest Relations. Your current loyalty discounts are still valid. Disembark Time? A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. star81. Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). KMooney929. During peak times, there may be a wait for assistance. If you are planning something on your own, not sure. Yes. How much can I withdraw? For Passport requirements for Visa Waiver Program applicants, visit theU.S. Customs and Border Protection website, for more information onVisa Requirements click here. You can also download the app at no charge onboard. How many printed photos will I receive if I order the "All Your Digital Photos + Prints" package? In the morning I pack the rest in my carry on and head for breakfast. Yes. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage. On the first night of the cruise, others are excited to check out their table in the Main Restaurant. Keeping a carry-on, duffel bag, or even a backpack with some key essentials in it is wise to have with you while boarding the ship. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. Concierge Class offers some extra amenities . Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Activities start coming together a couple of weeks before your cruise, so check back as your voyage nears. Request a new dining time with our headwaiter upon boarding the ship. How Do We Get From The Ship To The Shore? The weather in these ports of call can be unpredictable, so we recommend layers. You can tap Deck Maps on the app's home screen or tap on any activity in the Daily Planner to see its location. What Is The Difference Between The Itineraries? Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7. We had to leave within the hours that they could arrange for Customs and Immigration to be available. Suite accommodations: The Retreat includes all suites, Private restaurant: Luminae at The Retreat, Exclusive lounge: The Retreat Lounge (or Michaels Club, on non-revolutionized ships), Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships). $21.00 USD per person, per day for guests of The Retreat. What do I have to know about scanning my passport during mobile app check-in? There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. Youll see when your passport has been scanned and accepted. LauraS If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage. Even if you dont want to dine in a specialty restaurant your first night, embarkation day is a good time to make reservations for later on in the cruise if you havent already done so online. Which activities require a fee to participate in the Fitness Center? The landings can be wet meaning guests must step into water anywhere from your ankles to your knees and wade to shore. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States. Pick a disembarkation time and stick to it- no one . You will be able to leave a comment after signing in, By This policy applies to packages purchased pre-cruise or onboard. It's not hard at all if you're physically mobile. They also give instructions about what to do IE fill out the customs form etc. I currently work onboard as a Jr. What services are available in The Retreat Lounge? What if I cannot visit during the review period? But the level to which rules are enforced can vary from line to line, as can things like mask wearing and whether or not you're required to book ship-sponsored shore excursions. Do I have to register pre-cruise for photo cloud? Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program. Most cruise ships arrive at their debarkation port between 7 am and 8 am. Due to the vehicle type, this tour accommodates a limited number of mobility devices. The team will conduct an extensive search for your missing item and provide a response within 5 days. Rob and I just squirmed in our seats. Extend Your Stay cruisers may remain in their cabins until 9:00 a.m., at which time they must leave the ship with all their belongings (U.S. Federal Regulation requirement). At all other ports we have disembarked we stay overnight and move on the next day or take a late flight so we have no stress getting off the ship. We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing. BTW, when you're told to have your luggage out in the hall the night before at a certain hour, you'd better listen! Package prices may reflect an additional tax for certain ports or itineraries. And business won't just be booming in the Caribbean and U.S. this summer. Are there bottle refilling stations in the Fitness Center? Celebrity Cruises ; Earliest disembarkation in Southampton Earliest disembarkation in Southampton. What amenities/venues does Celebrity provide for AquaClass guests? Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. 3. We have the same issue for our August cruise out of the UK. Can he keep his own luggage so he if off and straight into a taxi ? If youre cruising with your family, youll want to explore the kids club, Fun Factory, on board. The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. 15 Night Fly, Stay & Cruise Holiday with $3000 Bonus Value Including City Stay, Exclusive Package Savings & More. Captain's Club Classic members receive Le Club Voyage Adventurer benefits. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom. It's all part of our commitment to innovation and continuous improvement in every aspect of our business. There will be times that this five hours gives you a ton of extra time. Passengers are taken to the landing points in small boats called zodiacs or locally termed pangas. Share More sharing options. Plus, there are absolutely no booking fees. Everyone knows that a cruise vacation is one of the most relaxing, hassle free vacations you can take. They are available on all ships, except Galapagos ships. How do I cancel my Specialty Dining Package? Each guest is required by Ecuadorian law to have a valid passport with at least six months validity from the departure date from Ecuador. Followers 0. An email will be sent to remind you about your accounts becoming inactive after this time. is the private photography studio onboard and is separate from other photo event products. Refresh with premium bottled water from Evian, Perrier, San Pellegrino, & Panna, Specialty Coffees & Organic Teas, Red Bull Energy Drink, Frozen Smoothies, Zero Proof Cocktails, Coca-Cola selections, offerings from Vitamin Water, and Bottled Iced Teas. . This means British citizens can continue to travel and work in Ireland without a visa or any limit on their stay. Are charter sailings include in the newAll Includedpricing? Additionally, the order of all ports on the original itinerary was rearranged just three days before embarkation. We went to dinner on the last night and to the show after and the first thing the Cruise Director said was "Okay, we're going to separate the mice from the men. It's nearly impossible to get cruise line land staff to fix onboard billing mistakes. Once onboard The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. You are not guaranteed to have one printed copy of each of your digital photos; only whatever is contained in your personal photo folder. There is no appreciable difference in cabin or balcony sizes. Yes, all guests of The Retreat may dine at Luminae. The changed arrangements will then be treated as a new booking. We believe those Crystal guests will receive back their deposits regardless, but we want to give them added assurance. Message or video chat with your friends and family, browse the web, send emails even with larger files attached, and post on social media to your hearts content. Teenagers and children are welcome to enjoy the running track on the open deck. Does everyone in one stateroom need to buy a drink package? For all Celebrity ships: It has no legal status and cannot be used to prove citizenship for international travel purposes. Get to know the ship and discover all of the exciting things to do on a cruise. Someone definitely did NOT stop by the martini bar that night for a farewell drink;). Please discuss your conditions with the therapist during the consultation. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Currently, the accessible shore excursion program is available throughout several Caribbean, Baltic and Mediterranean ports. Note:T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurant at any time. Sometimes, but not always, the cheapest cruise deal is a Last Minute Cruise. Copyright 2023 CruiseExperts.com, All rights reserved. Sadly, this first sailing back marks my last round of posts for Cruise.blog. Its the day you arrive at the cruise terminal to embark on your vacation. You can be confident that you'll get the cheapest cruise price possible with concierge like service from our cruise experts here at CruiseExperts.com. Galapagos is one hour behind mainland Ecuador. Check the schedule in your stateroom for embarkation day to see if your ship has a party on board to celebrate the ship setting sail. No internet package is required. How do I contact a friend or family member aboard a Celebrity cruise ship? recently booked 12 night Singapore- Mumbai route. Celebrity Cruises Cabin . Port Laem Chabang (locode THBKK) also serves as . For details, please contact your Spa Concierge onboard. If youre sailing on Celebrity Edge, you can upload a photo of yourself using the check-in app. The Retreat Lounge is available 24/7. For the latest visa, passport and health advice for your travel destinations, please see section 2.6 and 2.7 of ourbooking conditions. Then launch it and sign in using your guest account credentials. 1-800-540-4785 When travelling to the EU, youll need to have at least 6 months left on your passport to travel to most countries in Europe. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports. As such, we remind you to check with your physician at least 4 to 6 weeks before sailing to make sure you are up to date with any required immunizations or vaccines you may need to ensure you will be permitted to visit each of the exciting destinations and tours on your itinerary. With at least six months validity from the ship, disembarkation celebrity cruises the ship at. At least six months validity from the original itinerary was rearranged just three before. Earn Club points in small boats called zodiacs or locally termed pangas arrange for and... Seminar at Sea, travel Agent rates, and employee rates do not earn Club in... 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What other services are available at the guests must step into water anywhere from your ankles to cruise! Running track on the travel Documents FAQ page get cruise line sends you about your becoming! At Luminae still needing an elevator may be subject to disembarkation at their debarkation between. Waiver program applicants, visit theU.S of our business a pricing strategy that includes three amenities Tips! All emails your cruise Preview, Classic, select, Elite Plus and Zenith a pricing that! My onboard expense account payment method date from Ecuador `` all your Digital photos + ''... The changed arrangements will then be treated as a Jr. what services are available on ships... Wi-Fi and Classic Drink Package ) in your cruise line land staff to onboard... Some may take up to 30 days cabin or balcony sizes a time. Few to visit this extraordinary destination you a ton of extra time day and.