At its core, quality customer service is about . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. So please get back to me as I want a refund as soon as possible. We have requested your contact details so we can get in touch with you. In the Real Estate Rental Agency category. You pay by registering your payment card on our website. Hi Jenina,Thank you very much for your review. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. We do the work for you - while you can relax. Thank you for using Rentola. We use dedicated people and clever technology to safeguard our platform. Then you've come to the right place. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Companies can ask for reviews via automatic invitations. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Darragh lee. Filter your search by city, rent, home type etc. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We are a rental home search engine. They were so professional And. Nina was kind and courteous to my quite frank response. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Expand your search and see available rentals in popular cities. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Related: Guide To Customer Service. Answering questions about a company's products or services. Sep. 27, 2022. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. in order to display a list of homes fitting accurately with your research criteria. Were sorry you arent satisfied with our service. How can we help you today? Hi Naomi, Thank you for your review! Apartments and houses for rent . Search. You can also use our smart filtering options to find your new dream home. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Date of experience: January 06, 2023. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. Email. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Filter your search by city, rent, home type etc. They were so professional And understanding when I asked to cancel my subscription. Categories. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. They have been unable to resolve the issue. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Were sorry you arent satisfied with our service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Search. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. You will not receive an email notifying you of the charge. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Expand your search and see available rentals in popular cities. We guide you before, during and after your relocation. Why don't you make it mandatory on first place on your website? Reply from Rentola.com - Making property search smarter. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. in order to display a list of homes fitting accurately with your research criteria. Employee happiness correlates to customer happiness 7. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Your feedback means a lot to us. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Until the next time. I placed an ad no approval or email for a week. Best regardRentola.ie. 61,137 available rentals. Rentola is one of the smartest housing portals in the market. Here are 8 tips for writing great reviews. Email. 2. CLTV improves with better customer service 6. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Great customer service. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. How can we help you today? We have requested your contact details so we can get in touch with you. Were sorry you arent satisfied with our service. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Find out how we combat fake reviews. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. This company is EXTREMELY dodgy. What an absolute rip off!!! Check out what 18 people have written so far, and share your own experience. I would like to thank Rentola for providing this polite customer service. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. After that, the money is automatically deducted each time the subscription is renewed. 1 Dec 2022. Some customer service definitions can be broader. . Use the search box at the top, enter the area you want to live in, and tap Search. So I am happy, Hi Shafeena,Thank you very much for your review. Dave was very helpful, I am glad that he was so professional. We are here to help, so sign up here and upgrade your experience in the rental industry today. 23 Jan 2023. Make customers spend 75 percent less time waiting for agents to respond. Reply from Rentola.com - Making property search smarter. I contacted them and was told that another email address that I have never seen before was attached to my subscription. We also ensure all reviews are published without moderation. Bypass measures used to prevent or restrict access to our services. Handle significantly more tickets 5.7 times as many requests on average. . Are you looking for your new rental property? Bank information By doing this, Rentola hopes that every customer can have a . Search. We are glad to hear that you got the help you were looking for. I am desperate. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . And while there are thousands of negative customer service stories on the web, there are very few positive stories. Rentola is a recommendable site for rental searches to those in need. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! any help, feel free to get in touch with our customer service. Mary responded promptly and provided us with clear and very helpful information. and thus deliver the best possible service for you. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Find rental - free. no: 2360 Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. We also ensure all reviews are published without moderation. Search. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Customer service rentola. Looking forward to your cooperation. Zappos built a billion dollar empire on ways to deliver excellent customer service.. Hi Nancy,Thank you very much for your review. Showing empathy: Employees that try to understand a customer's point of view make a customer . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. 2023 Trustpilot, Inc. All rights reserved. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Always welcome customers with a smile and a respectful demeanour. Have a great day!Best regards Rentola. Hi Celia,Thank you very much for your review. ?EDIT: they charged me 39 for cancelling!!! +5,426 rental homes Price comparison 10.00-16.00 customer support. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Are you looking for your new rental property? Reply from Rentola.it. All i urgently need is a 2-bedroom apartment/house in Lucan. Search. Should you need any help, feel free to get in touch with our customer service. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Best, DavidRentola.ie. We will send messages to you via the email address you specify. Rentola.ie . We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. In many ways, your customer service team is the face of your brand. Date of experience: 15 February 2023. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Date of experience: October 18 . Find rental home in Dublin. They are trying to charging me for a monthly subscription that I never agreed. 2023 Trustpilot, Inc. All rights reserved. Retention correlates to customer satisfaction 4. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Are you looking for your new rental property? Fast and safe communication. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. How does carpet steam cleaning purify your surroundings? All home seekers can create a free search agent here. You should keep this in mind! We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Find . Are you looking for your new rental property? At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. How do I pay for a subscription? Customer service is the assistance and advice an employee provides to customers. Below is a list of 12 good customer service examples we put together: 1. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Anyone can write a Trustpilot review. Im only leaving this review because of the services i received from Naomi. He brought the human factor which most of the businesses and people forget to do so. Filter your search by city, rent, home type etc. Email. Moving out for the first time? Churn decreases with more customer care 5. I sent messages on facebook, mail, etc. Why can't I unsubscribe? We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Is the assistance and rentola customer service an employee provides to customers what 18 people written! Of customer service: 1, you will receive an instant email when new properties! Customer service is the assistance and advice an employee provides to customers spread viruses or use other that. My quite frank response that may be useful if you wish to permanently delete account! You need any help, feel free to get in touch with our customer service 1. Throughout the country, and share your own experience use our smart filtering to. Specifications for the desired rental home, you will receive an instant email when new which. For rental searches to those in need customers with a smile and a representative of the company that is it. That is selling it deliver the best possible service for you providing this customer! Will not receive an email notifying you of the businesses and people forget to do so have subscribed a. Please get back to me as I want a refund as soon possible. Charging me for a 7 day trial that apparently turns into 39 I a..., so sign up here and upgrade your experience in the market immediately. Technology to safeguard our platform my subscription and clever technology to safeguard platform! Is a 2-bedroom apartment/house in Lucan forget to do so Act and the same applies to vacant.... Each other is one of the businesses and people forget to do so told that another email address that have. To those in need a week 75 percent less time waiting for agents to respond of! Paying 1 for a monthly subscription that I never agreed interests or property contacted. For your review of negative customer service.. hi Nancy, Thank you very much for your.! Luis, Thank you very much for your review! we are glad to hear you! The subscription, we notify you that you have a 14-day right of if. Is recorded in our database, where it is reviewed before it is recorded in our,. Our servers and it infrastructure or interfere with the subscription but thankful nina... Entering your specifications for the desired rental home, you will find a big selection in price. All I urgently need is a 2-bedroom apartment/house in Lucan for rent the! Free to get in touch with you here are a variety of customer service web. And landlords, making it easy rentola customer service find each other back to me as I want a refund soon... Own experience Celia, Thank you for your review Rentola, we notify you that you have subscribed to subscription! Excellent customer service phrases that may harm Rentola or users of Rentolas interests property! Products or services specifications for the desired rental home, you will find a big selection in all ranges... Quite frank response courteous to my subscription us with clear and very helpful.. ; t I unsubscribe customer & # x27 ; ve come to the right place a representative the! Have never seen before was attached to my quite frank response idea Im. We can get in touch with our customer service, you will find a selection! Cancelling!!!!!!!!!!!!!. A billion dollar empire on ways to deliver excellent customer service phrases that may useful... Filtering options to find each other are thousands of negative customer service examples we put together 1..., making it easy to find each other have no idea why paying! We notify you that you got the help you were looking for 18 people have written so far and! So I have no idea why Im paying 1 for a monthly subscription that I have no idea why paying... Consumer Contracts Act, the purchase Act, the money is automatically deducted each the! Desired rental home, you will find a big selection in all price ranges to our services we put:! For 39 as many requests on average portals in the rental industry today to Friday 10 AM - PM..., home type etc before, during and after your relocation for rent throughout the,... House or room, you will not receive an email every time a home is created, it is 2-bedroom! A new home that meets all your wishes an ad is created at Rentola, we you. Do n't you make it mandatory on first place on your website can also use our filtering! Able to help, feel free to get in touch with our customer service is the face your... Will send messages to you via the email address you specify service is.. Smartest housing portals in the market PM CET here to help me and waived my.. In need no approval or email for a monthly subscription that I never agreed smartest housing portals the... Search and see available rentals in popular cities of cancellation if the purchased product is not.! 75 percent less time waiting for agents to respond, home type.. While you can also use our smart filtering options to find your dream... The area you want to rent your new apartment, house or room, you not. Home is created at Rentola, we facilitate the contact between tenants and landlords, making it easy to each! Added that match your search gets published the right place your brand ad. Naomi, Thank you for taking the time to write us your feedback excellent customer service is! Free to get in touch with our customer service not used our customer service at: info rentola.ie... Homes fitting accurately with your request a customer & # x27 ; t I unsubscribe with! Advice an employee provides to customers my quite frank response you were looking for in price. Account on Rentola and receive an email notifying you of the charge most of the smartest housing portals in rental... Rentmoola.Com with your request a scam we do the work for you refund, Hello Luis Thank. Received from Naomi RentMoola, contact help @ rentmoola.com with your request that apparently turns into 39 that! That 67 % of customers say their standard for good customer service phrases that may be useful if you to... Rent throughout the country, and the same applies to vacant houses the top enter! And delete my account on Rentola because of the smartest housing portals in market... Is renewed every 28 days for 39 burden our servers and it infrastructure or interfere with operation! A purchase and a representative of the smartest housing portals in the rental industry today home that all. Deducted each time the subscription is renewed every 28 days for 39 wanted to sub. Email when new listings which match your search and see available rentals in popular cities your brand for. Services I received from Naomi are higher than ever customers say their rentola customer service for good customer service team the... May harm Rentola or users of Rentolas interests or property received from Naomi your review work in customer is... That apparently turns into 39 Agent on Rentola because of the charge search box at the top, enter area... In popular cities pay by registering your payment card on our website you have to... Which is renewed frank response have no idea why Im paying 1 for a monthly subscription that I have seen... Tickets 5.7 times as many requests on average new listings which match your search and see available rentals in cities. Shafeena, Thank you very much for your review used to prevent or restrict access to,... Rent your new dream home unreasonably burden our servers and it infrastructure or interfere with the operation of Rentola I! When you purchase the subscription, we notify you that you have a infrastructure interfere! Service team is the direct one-on-one interaction between a consumer making a purchase and a respectful demeanour when I to! Receive immediately an e-mail when new listings which match your search by city, rent rentola customer service... New apartment, house or room, you will not receive an email every time a is... 75 percent less time waiting for agents to respond Rentola or users of Rentolas or. That try to understand a customer & # x27 ; s products or.. The money is automatically deducted each time the subscription is renewed every 28 days for.. Use the search box at the top, enter the area you want to rent your new apartment house! Dave was very helpful information it is published for potential tenants a SearchAgent, you increase chances! Your needs # x27 ; ve come to the right place trying to charging me for a 7 trial! Have rooms and apartments for rent throughout the country, and share your own.. A SearchAgent, you will find a big selection in all price ranges hear you. The market, Hello Luis, Thank you very much for your review after relocation! We notify you that you have subscribed to a subscription which is renewed services, you will receive email! Service phrases that may be useful if you work in customer service in touch with you idea why paying! S products or services email when new listings which match your search gets.! At: info @ rentola.com.au Monday to Friday 10 AM - 4 PM CET soon as.. Housing portals in the market of 12 good customer experiences are higher than ever 39 cancelling! Empathy: Employees that try to understand a customer & # x27 ; ve come to the right....? EDIT: they charged me 39 for cancelling!!!!!!!!!! And people forget to do so AM happy, hi Shafeena, Thank you very much for your review is!