Download the free Optimum Support App from the Apple App Store or Google Play. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. The local store will gladly add to your account but isnt allowed to cancel anything in person. AT 9 months ago. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Advertisement. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. User reports indicate no current problems at Optimum / Cablevision. Is your internet out? If you have any tips or frustrations you wish to share, please leave a message in the comments section! The most recent Optimum outage reports came from the following cities: We are currently working to resolve this as quickly as possible. All trademarks and service marks are the property of their respective owners. If you are experiencing problems with Optimum, please submit a report below. You did everything to make her day miserable. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. We are always here to help! However, it could also be a random problem on your side. Dec 20, 2022. All rights reserved. Check the Optimum Facebook page. 5 days without internet and the issue is still NOT resolved. The density of these reports is depicted by the color scale as shown below. Could anything be blocking internet signals? Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Invalid Optimum ID, please complete all fields. I am terribly sorry to hear that you are without service at this time. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. @optimum is only giving me a $20 credit for the loss of service. 3. ^Whitney, Hello Raemond! If this does not help, pleasemessage us. Are there other ways this internet outage inconvenienced you or lost you money? ^Whitney. Learn how the long-coming and inevitable shift to electric impacts you. Verify your account information. Want to know more about us? Realtime status of outages and problems with service providers. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Ways to check for large-scale outages across Optimum's network. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Without power to your home, your Optimum service will not work. Source. It is not you, it is me. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. There are usually signs that help you figure out what's going on. Select which outage you would like to report (power, internet, cable, and more). They wont require you to sign a contract. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Downdetector only reports an incident when the number of problem reports is . Please feel free to DM the full name and address associated with the account in order to look into this further for you. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Try these tips to troubleshoot problems you think might be on your side. Slack has 30+ years' experience writing about technology. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Learn more on how you can prepare, frequently asked questions and getting help. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Twitter: @OptimumHelp I would like to look into this further for you. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Indicate when the Optimum outage started and how long it lasted. Go to the Outage Refunds product on DoNotPay. Problems in the last 24 hours in Menlo Park, California. Optimum / Cablevision outages reported in the last 24 hours. See if Optimum is down or having service issues today. In the last three months, how would you rate Optimum? Generated from Reports Received from Affected Users Within Last 12 Hours. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. We strongly recommend that you upgrade to a more current browser. Source. #mwc2023 We appreciate your patience and stay safe. Please help! Internet & TV . follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. S.E. Optimum has been having an outage since midnight that is effecting most of the tri-state. All rights reserved. We are always here to help! Optimum may already be working to resolve the issue. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Our apologies for any inconvenience this has caused. Having problems? Hello Czarina! Report a Problem. When severe weather is on the way, whats the best way to stay in the know? 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For example, select areas may also have the option of a low . Luckily, Optimum support has acknowledged the issue and they are currently looking into it. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. To report any service issues. All good -- a heads up before service drops would be nice, though, when it is scheduled. If it's a cordless phone, is it fully charged? Get more . Today they made her cry and this weekend we cut the cord! At the moment, we haven't detected any problems at Optimum. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. All services not available in all areas. @OptimumHelp You aren't here to help. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. @optimum today it took my over an hour on the phone to simply cancel my service. Everything is down - 38 %. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Count to 5, then plug it back in. 2,000. Frustrations? 0. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. When the front panel on the cable box displays the time, the reboot is finished. Is there an outage or Optimum Internet is slow? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. To the surprise of many, the outage was not a common . Invalid Optimum ID, please complete all fields. If a problem is occurring across its network, Optimum might post information here to keep users informed. Isnt allowed to cancel anything in person the Apple App Store or Google Play that impacted Northern CA many. Luis Obispo resolve the issue and they are currently working to resolve this quickly! Murphysboro and surrounding areas Park, California to hear that you are without service at this time problem is. 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