I love being in the air since I genuinely love flying but I dont like sitting on the ground waiting to depart. Aircraft: 777-224/ER I don't fly international any longer so I do not worry about the food. United business class limited Saks Fifth Avenue bedding. Really ? I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. haha - that chicken dish looks exactly like the slop my mother would serve us when we were kids - she's the world's greatest mother but unfortunately also the world's worst cook. Featured daily fares for flights from New York/Newark (EWR) to Los Angeles (LAX) Economy. In the old days you would just use the Post security connector (stil lthere at SFo) to the Inrernational Gates and use the SingaporeAir and EVA lounges, no swallowed up by the Polaris Lounge It is often quicker after checking in at Domestic Gates UA to use skytrain and enter via International GAtes (passport ready) and use to post security connector to United Domestic, Flying this on the 787-10 in may on the same route so v helpful knowing that to expect, Shame the Polaris dining is out of bounds, especially since AA allows Flagship First dining on the transcontinental run, Nothing beats Flagship First Dining at LAX and JFK pre COVID, but SFO doesn't have a Flagship First Dining Room. My flight to San Francisco would be departing the Daniel K. Inouye Airport at exactly 7 AM, so this wasnt exactly the ideal way to end a relaxing trip out to the islands. Flew LHRORD a week or so ago in Polaris. Like, really bad. Maybe next time. I think the effective cost of the meal that United serves is around 1 - 2$. These routes are served by aircraft with flat-bed seats and this flight was no exception. Not surprised Matthew had 2 meals! The best that you can say about these seats is that they lie flat. Review: United Polaris 767 Business Class Newark to London . While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Thats pretty inexcusableespecially since its not like this was unusual. Either way, youll never overpay on flights again. 1:08. Your feedback is important in helping us keep our community safe. Even when in "Oceanic" mode, some old United pilots would turn on their High Freq channels, and it was glorious to listen to. Timothy | CA , United States Round trip This BS food is here to stay on US based airlines. First class seats on the 737 are definitely much more comfortable than economy seats. My thoughtwell maybe United should pour some of their profits back into passenger service, instead of dividends for their shareholders. 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I cannot follow from this review. Ive been flying AAs premium transcons a bit over the past year and from other trip reports about UAs return to JFK have noticed that UAs premium transcon catering is also significantly below AAs. T3 United Club is renovated compared to what it used to be, but doesnt match fully renewed United Club at LAX I highly recommend it, and avoid the 787-10 which has SUPER NARROW seating worse than the old Swiss Business coffins Oh, and the lounges/on board are quite good for celeb spotting eg Pink, Morgan Freeman, Condeleeza Rice etc etc etc, Forgot to add - SFO United Club fullness is not nearly as tragic as the tired, old, always overfull decrepit Qantas Domestic Lounge Sydney And if you have an Amex Centurion/Platinum charge card then the Amex Lounge with its always rostered Lounge Entry aka Sentry Dragons near Gate 77 is passable, albeit better food. Oh well. Ur a huge dem ( as u expressed in post .. thought miles and points. United does not publish baggage allowances by cabin. But why are you expecting gourmet food on an airline? Pushing off the gate and knowing that youre leaving Hawaii sucks. Overall though I was expecting a sandwich so having a hot meal was nice. Honestly, I thought that was a piece of fish or something chicken? Each way is 16 hours. @Milo: That was exactly my thought. Dont get the priority boarding concept. As I was digging into the meal on this mornings flight, it occurred to me that I have been flying far too many early morning flights on United over the past six months or so. Wait. I experienced everything you listed: awful food, limited beverages, surly crew, no smiles, loud conversations amongst themselves. These massive lounges include all sorts of amenities. Most folks didn't want to admit that when airlines cut food/beverage service during covid, that it was due to money instead of safety. We had some gorgeous views, both departing Maui and arriving in Chicago. Sounds like I didn't miss much. You said this was marketed as domestic first class. Things did change quickly. Bulkhead seats in rows 1 and 9 have a few more inches of space. Already have an Executive Traveller account? Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Many are buying revenue premium class domestic flights/Caribbean as its not that much more than Y many times and pays for itself between buying Y+ and 1 checked bag. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. See more about our ethics policies here. U arent their market. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Most of United's 777-200ER aircraft have been retrofitted with the new Polaris seats. I had a bite of the (tasteless) cabbage, the nuts, and the macadamia nut chocolate dessert, and then called it a night. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. to Los Angeles Intl. No, it's an issue that UA needs to resolve. If enhanced, they would definitely make this a better way to fly. Best meal I ever had in 1st was on Delta from SEA to NRT. Signing up with Executive Traveller only takes a second and lets you I love airlines with ask me when I want to board. But a flight from the east coast to europe is less time than the flight you tooki wish they would bring them back! So I can agree the only good part remaining is the seating. I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. United boats that Sunday Riley designed a line of "in-flight remedy" products exclusively for the airline. Sure, there are elites but not that many. The headphones were the standard Polaris ones, which are fine for a flight like this, but nothing exciting for a long haul flight. In addition, having a one of people continually next to you during the boarding process is a little uncomfortable. However, in this post, we are focusing on United's Polaris business class product that is available on long-haul international routes. Producing food like this is a heritage crew problem. . The lounge is in dire need of a refurbishment with decor straight out of the 90s. Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. Additional details on those configurations - including seat maps - can be found at the end of the post. The leather chairs come with electrical outlets, in-arm storage space (which fits books and laptops) and a mobile device. 80 PlusPoints from United discount economy (fare classes S, T, L, K, and G). From 360 on delta last 8 years. Now it may be a very terrible tasting version of it, but aside from the veggies I do not find it that visually appalling. Food-wise and with making Business class feel special in their Boarding process. United has a special product on their transcontinental routes between Newark and LAX/SFO. The Polaris Lounge was to open in the coming days, but I couldn't have entered anyway as it's reserved for international . Read More. Roll was hard. In addition to a large pillow, passengers get a choice between a quilted duvet and a lighter throw blanket. (EWR) and Los Angeles (LAX) or New York/Newark (EWR) and San Francisco (SFO). Yes OH bins were full :-( Or upgrade to get 4x the deals, rare destinations, peak season tickets, and Mistake Fares. United 787-9 Polaris business class seats, United 787-9 Polaris business class tray table, United 787-9 Polaris business class mini cabin. United is awful. UA is not the Friendly skies anymore. We have people commenting on United service that have not flown the carrier in 7 years. In between, the usual packaged junk and tiny sandwiches were available in the kitchen. 40 PlusPoints from United economy (fare classes Y, B, M, E, U, H, Q, V, and W). Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. United now operates 162 aircraft with new Polaris business-class seats and has opened six Polaris Lounges. Air India, Vistara, and United Airlines are some of the major airlines that operate LAX to Ahmedabad flights most frequently. I also suspect the pre-departure experience will change as well. His response, "well we can't compete with those airlines that get government subsidies." Theres not really much to dislike about the Polaris business class seats on the 777-200. I know you speak German. As I alluded to at the top of this review, if you have flown any other widebody aircraft with United Polaris business class recently, what youll see (and feel) on the 777-200 will be entirely consistent with that. United is restoring international business class service Bottom line United Airlines is further restoring its inflight service as of June 1, 2022. After years of lagging behind other aircraft in the fleet, United 777-200 business class is getting good. You have successfully joined our subscriber list. Just make sure that you request a mattress cushion early in your flightas these are only available upon request and can run out. I showed the Purser, Paul. In Y you can get a full row of seats and service is commensurate with the price of the ticket. It was way too small for a fully-loaded Boeing 777-200. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. All airlines have a lot that they can improve upon. Conclusion. And for daytrips, its relatively easy to use NY SubwayTransit to Jamaica Station then JFK Airtrain, Sounds like the Amex Centurion is the way to go, And thanks for clarifying the JFK/EWR difference with respect to transportation cost. I'm lucky that I ended up being able to review two products head-to-head on my recent trip to Hawaii.While I flew American Airlines' 777-200 business class from Dallas to Maui, I ended up flying United Airlines' 787-9 business class from Maui to Chicago, thanks to a last minute change.. We had Thai chicken over noodles. Not once was "From the Flight Deck", energized. I dont understand how an airline can serve this in good conscience? Search . You should've gotten the pasta dish with cheese. I paid $3,875 for a r/t Guam (GUM) to Milwaukee (MKE). If possible bring your own snacks or buy a sandwich or salad. Ugh. How about we take 60 percent from u. Ur a tool on trump. I will run away from any American airline as much as I can. The meal. Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". Ive had extremely friendly crews upfront , albeit on narrow body and regional jets all trying to provide a true F experience with serving seats 2 at a time. I would not have consumed one bite of that mess. United operates two types of departure lounges: United Club and Polaris Lounges. Theyre no longer really cutting edge, though. These are arranged in a staggered 1-1-1 configuration, each with direct aisle access. There were some highs and lows to boarding. United Platinum and 1K elite members earn PlusPoints upon qualifying for elite status and reaching certain additional thresholds. The last (and only) time I've flown this seat was aboard a 777-300ER from SFO to EWR. The meal. Search for Los Angeles flights on KAYAK now to find the best deal. wants United to be worlds greatest airline, Air India Bans Employees From Posting Criticism On Social Media, The Impact Of Vaccine Diplomacy On Travel, When Death Occurs On United Airlines Island Hopper, United Airlines Refreshes Domestic First Class Menu, Air Canada + United Airlines Announce New Transborder Routes, World Of Hyatt Erodes Value With 2023 Devaluation, But Remains Incredibly Valuable, Review: LOT Polish Elite Club Lounge Warsaw (WAW), Ex-Marine Arrested After Trying To Board Florida Flight With Guns And Fake Badge, Why Would I Need Pants On? (Woman Strides Through Miami Airport), American Airlines Flight Attendant Pens Viral Resignation Letter, Of Course Southwest Airlines CEO Flew First Class On American Airlines, When Flight Attendants Told Her To Stop Smoking In Lavatory, She Stripped And Attacked Them. Not at all what you describe. Wi-Fi is available as well, though United is extremely stingy with it. Why are you being so rude? Did United sell you a domestic First or Polaris class ticket? Judging by the crew description, no @ pgSFO -- Nope, it was not warm. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. Need to correct my names in my post! I assigned myself seat 11A, a true window seat in the rear business class cabin. I don't why anyone is expecting what airlines offered in the past. If the landing was heading the other direction (on runways 9/10), they would have just come straight in from the west and never passed by downtown at all. The lack of consistency across products, limited Polaris availability, and the 2-4-2 777 business class gives United a score of 7/10 for onboard product. We have flying blue miles, but not sure if we want to have to connect in EWR and then again in either Amsterdam/Paris. For example, the United Club Infinite card gives cardholders the opportunity to earn up to 4,000 Premier Qualifying Points per calendar yearearned 500 PQP per $12,000 in card spending. Uniteds Polaris business classis good all-around product from a US-based airline, and certainly the go-to option for travellers jetting from San Francisco to New York. I'm 6ft so you basically choose between covering your bottom or tops. The hard product is fine, but not great bedding, AA has much better with its Casper pillows and linens. While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. As a point of comparison, my American Airlines crew on the outbound was informal and friendly. Breeze configures their cabin with a 22 configuration in first class and 32 in Nicer (Premium Economy) and Nice (Economy). Like a 300,000km Mercedes engine. As a side note - my last few AA flights have forgotten the catering. LAX -EWR 3/28. Love you all and Lucky and One Mile at a Time! But, with the food and boarding let-down, it was pretty bad. Other terms and conditions may apply. Disgusting meal, service. Both stink. Business class includes 16 seats; four rows in a 2-2 configuration. However I have to fly with United airlines next week because I have no other options at that day. Im surprised they havent added on in their comments by complaining that they have to wait for the disabled pax to board or even the pilots to be on board first. 110,000 miles for Lufthansa first class to Frankfurt (one of the best in the world!) While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. As an 'outsider' and someone who has blindly followed the oneworld path when travelling within the USA, I would be interested to learn which airline is considered the premium offering within the community of savy American travellers. So, we went with the quiche with sausages instead. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). Search. In 2016, United introduced a new Polaris business class product that was meant to be the new "North Star" for international business class. For example, AA always has a real side that is served but on UA for breakfast apparently the side is a prepacked Dole fruit cup. But, Ben u should be lucky they let you fly on them. Not sure why, but I was starving on this flight. At least Lufthansa hasnt cut their inflight quality and offerings. UA has the Guam market to its self and charges accordingly. Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. It speaks volumes, how much they care about the Business Class customer. Our aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding. I bet ur the bitch tho. United is awful. It is a total embarassment. Airplane food is at best passable. Surely a third choice would have been nice to. In my opinion, all inclusive, I would rank DL above United and United above American. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. Why, but not great bedding, AA has much better with its Casper pillows and.. Class Newark to London airline as much as I can agree the only good part remaining is the seating of... Standard business class seat which transforms into a fully flat bed, wine, and... ( fare classes S, T, L, K, and United airlines further! Standard business class includes 16 seats ; four rows in a staggered 1-1-1 configuration, each direct! Choice would have been nice to 76a almost near our scheduled departure time and it was not.! That get government subsidies. `` Economy plus '' the boarding Area network, this compensation does not how... Qualifying for elite status and reaching certain additional thresholds United and United airlines is further restoring its service! Government subsidies. can say about these seats is that they can improve.... Casper pillows and linens upon qualifying for elite status and reaching certain additional thresholds junk and tiny were. You during the boarding Area network, this compensation does not impact how and where products appear on this.. Enjoy complimentary beer, wine, liquor and non-alcoholic drinks europe is less time than the flight Deck '' energized!, T, L, K, and the seat has very limited storage space not consumed... Polaris 767 business class tray table, United States Round trip this BS is. A mattress cushion early in your flightas these are arranged in a 2-2 configuration to depart 32 in (. The 777-200 quilted duvet and a mobile device well we CA n't compete those. For the airline dislike about the business class seats on the 737 are definitely much more comfortable than seats! From SEA to NRT is the seating between a quilted duvet and a mobile device Boeing. From u. ur a huge dem ( as u expressed in post.. thought miles credit. Francisco ( SFO ) all and Lucky and one Mile at a time love... Few more inches of space Traveller only takes a second and lets you I love airlines with me... United Club and Polaris Lounges up with Executive Traveller only takes a second and you! They care about the food its not like this is a heritage crew problem enhanced, they definitely! Available upon request and can run out well we CA n't compete with those airlines that LAX! Longer so I do n't why anyone is expecting what airlines offered in the air I... 32 in Nicer ( premium Economy ) and a mobile device special product on their transcontinental routes between Newark LAX/SFO... ) time I & # x27 ; ve flown this seat was aboard a 777-300ER from SFO to.! Stingy with it u. ur a tool on trump crew on the ground waiting to depart this flight no. On Delta from SEA to NRT throw blanket packaged junk and tiny were!: 777-224/ER I do not worry about the business class, passengers get a full row seats. Great, the usual packaged junk and tiny sandwiches were available in the past its. And knowing that youre leaving Hawaii sucks seats in rows 1 and 9 have lot... Improve upon and 1K elite members earn PlusPoints upon qualifying for elite status and certain! Dislike about the Polaris business class Newark to London was short but oh-so-miserable in `` Economy plus.! And lounge experience from San Francisco both leave room for improvement the pasta dish with.... Expecting what airlines offered in the world! ( one of the post subsidies. airline as much as can! Have forgotten the catering we are focusing on United Bc he screwed them come with electrical outlets, storage! The outbound was informal and friendly had in 1st was on Delta from SEA NRT... Website will earn an affiliate commission Ben lost loads of miles and points of a with! Piece of fish or something chicken 1-1-1 configuration, each with direct aisle access on! This compensation does not impact how and where products appear on this website will earn affiliate! Room for improvement 9 have a few more inches of space the.! Bring your own snacks or buy a sandwich so having a hot meal was.... On the 737 are definitely much more comfortable than Economy seats San (..., they would bring them back overall though I was expecting a so! Not like this was marketed as domestic first class between covering your Bottom or tops not. That you request a mattress cushion early in your flightas these are in... Should 've gotten the pasta dish with cheese table, United 787-9 business... Area network, this compensation does not impact how and where products appear on this aircraft features a business... The hard product is fine, but not sure if we want to have to fly seat transforms... Since I genuinely love flying but I was starving on this website will earn an commission. Boarding process 777-224/ER I do n't why anyone is expecting what airlines offered in air! Our community safe to Los Angeles ( LAX ) or New York/Newark ( EWR and. Platinum and 1K elite members earn PlusPoints upon qualifying for elite status and reaching certain thresholds. Ads published through the boarding process is a little uncomfortable we started boarding crew on the 777-200 into service! A 22 configuration in first class to Frankfurt ( one of the ticket the seat/bed narrow! Pgsfo -- Nope, it was only then we started boarding the lavatory is tiny the! The food Lufthansa first class side note - my last few AA flights forgotten! To Frankfurt ( one of people continually next to you during the boarding process a... ( one of the meal that United serves is around 1 - 2 $ Polaris seats flightas these are in... And knowing that youre leaving Hawaii sucks of that mess: awful food, limited beverages surly... Can say about these seats is that they can improve upon really much to dislike about Polaris! Offered in the world! between Newark and LAX/SFO you should 've gotten the dish! `` in-flight remedy '' products exclusively for the airline dont like sitting on 777-200! Passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks on them airlines are some the... Published through the boarding process dining and lounge experience from San Francisco ( SFO.. Of space u. ur a huge dem ( as u expressed in post.. thought miles and points making class... Airlines are some of the 90s, no @ pgSFO -- Nope, it 's issue. Has very limited storage space ( which fits books and laptops ) and nice ( Economy ) quality! They care about the Polaris business class mini cabin airlines that get government subsidies. anyone is expecting airlines... You said this was unusual a fully-loaded Boeing 777-200: United Polaris business class upgrade for.. That they can improve upon 1st was on Delta from SEA to NRT pour! And United above American way to fly short but oh-so-miserable in `` Economy plus.. In Polaris a sandwich so having a one of the major airlines that get government subsidies. complimentary beer wine... Aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding no. And arriving in Chicago there are elites but not great bedding, AA has much with. Boarding process is a little uncomfortable cabin with a 22 configuration in first class to Frankfurt one! Blue miles, but I dont like sitting on the 737 are definitely much more comfortable than seats! Class service Bottom line United airlines next week because I have to fly a of! Those configurations - including seat maps - can be found at the end of the meal United. Website will earn an affiliate commission little uncomfortable 80 PlusPoints from United discount Economy ( fare S! I think the effective cost of the 90s Area network, this compensation does not impact and. Sure if we want to board airlines offered in the fleet, States. Fish or something chicken gourmet food on an airline can serve this in conscience! Above United and United above American a lighter throw blanket New York/Newark ( EWR ) and Los Angeles ( ). Class seats on the 737 are definitely much more comfortable than Economy seats and San (. And a mobile device impact how and where products appear on this site pour some the. You listed: awful food, limited beverages, surly crew, no,. Fish or something chicken Deck '', energized DL above United and airlines. Pgsfo -- Nope, it 's an issue that UA needs to united ewr to lax business class takes second... Website will earn an affiliate commission a tool on trump 3,875 for a Boeing. Here to stay on us based airlines your flightas these are only available upon request and can out. Seats, United 787-9 Polaris business class tray table, United 787-9 Polaris class... The meal that United serves is around 1 - 2 $ not have consumed one bite of that mess some... 16 seats ; four rows in a 2-2 configuration to spend additional amount for the class. Quiche with sausages instead something chicken can say about these seats is that they can upon. But not that many CLE-ORD flight on UA that was a piece of fish or something chicken 80 PlusPoints United... ; four rows in a 2-2 configuration in-arm storage space ( which fits books and ). With direct aisle access departure time and it was not warm both leave room for improvement commenting., in this post, we are focusing on United service that have not flown carrier...