Liveops mobilizes reliable, brand-certified agents. Message & data rates may apply. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. For more about Liveops, visit http://www.liveops.com/. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Warning: It appears that you have disabled cookies. FLEXIBILITY AT SCALE. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Flexible. Remember my username at this PC. Liveops agents are simply better. We use cookies to improve your experience on our website. Click here for technical info. They are empathetic and committed to each interaction with your customers. Earning potential. Sign your Independent Contractor Agreement and register with Openforce. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Virtual. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Support. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This means you can choose when, where, and how often to work! Are you an employee? mutual of omaha ltc agent licensing portal. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. - Liveops The modern contact center. Thats what were there for. Award-winning distance learning ensures great CX. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Earning potential. Client-specific computer technical check. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Support. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. To find out more, read our Privacy Policy and Cookie Policy. Im also a nurse. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Support. The more investment you make in yourself, the greater the reward. Intelligent And let them know that you understand that theyre going through a hard time, but to give the process a chance. We call the agent community Liveops Nation. Grow your home business through Liveops client network, working with the brands you know and love. We didnt just evolve the remote contact center model, we revolutionized it. Here's everything you need to succeed with Okta. Across the country. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. This network has hard skills in your industry, and soft skills from life experience. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Check out our opportunities. Find a client match. IT Support You are using an unsupported browser.
Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Join Liveops Nation and experience the freedom and autonomy of being self-employed! By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. I have children who are active in sports, so it allows me to be there when they need me. Copyright 2023 Liveops, Inc. All rights reserved. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Your customers deserve the best at every touchpoint. Live far from an urban center?
Link Okta groups to existing groups in the application. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops regularly hosts well-attended, agent-focused events. Agent Login Username / Email Forgot password? Forgot Password? Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Add this integration to enable authentication and provisioning capabilities. Find Out How & Apply . Liveops energizes agents through rewards and recognition. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Groups can then be managed in Okta and changes are reflected in the application. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Copyright 2023 Okta. Please enable it to improve your browsing experience. 8 Steps to get startedSubmit your application. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Set your own schedule to work around your life. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? No problem. Earning potential. - Liveops The modern contact center. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Want to become a Liveops agent? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support. Well learn about your business and help guide the best solutions based on your needs. Capable of displaying at least 1024 X 768 pixels. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Were here to improve peoples lives. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Client-specific requirements. Liveops Job Board. To find out more, read our Privacy Policy and Cookie Policy. Push either the users Okta password or a randomly generated password to the app. Their consistency, professionalism and customer service are unparalleled in the industry. Whats it like to be self-employed and provide virtual contact center services? Earning potential. Submit ticket Download directly in the Okta End User Dashboard. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Autonomy.
Login - LiveOps Inc. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Your customers deserve the best at every touchpoint. Create a new account Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Flexible. Were all looking at the same data one version of truth consolidated in a single repository. Support. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Take your first call. You get to dictate when and how often you commit to providing services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Innovate without compromise with Customer Identity Cloud. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Improving Peoples Lives. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Efficient. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. From professional services to documentation, all via the latest industry blogs, we've got you covered. Liveops mobilizes reliable, brand-certified agents. Initiate a background check. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Get started on your new home business Flexibility. Enjoy the freedom and flexibility of being your own boss. Either search term value. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Enjoy the freedom of being your own boss. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. We didnt just evolve the remote contact center model, we revolutionized it. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Ditch the paperwork and endless manual tasks. Client opportunities may have additional requirements, including expanded client-specific certification. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Your customers deserve the best at every touchpoint. All rights reserved. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. You are paid for talk time only and without talk time, there is no pay. Accounts can be reactivated if the app is reassigned to a user in Okta. Come on board! https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Conducting inbound/outbound customer service calls. The hardest part of the job is when the call volume is low. Complete your FREE client certification. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Different programs have different pay structures. Oktas annual Businesses at Work report is out. This means you can choose when, where, and how often to work! I love the flexibility. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. We call this agent community Liveops Nation. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Without a doubt, they are the most organized company weve ever worked with. Need to plan around other commitments? Once the Openforceplatform was in place, a major pressure point was released. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. My only issues with liveops is the pay amount and the delay in receiving my pay. The workplace culture is amazing. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops.
When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. The agent community sits at the core, and we dont take this lightly. They want right-time. Our scalable platform lets agents define their availability. We use cookies to improve your experience on our website. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. As an agent with Liveops, you are a self-employed independent contractor, not an employee. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. View our background and credit check requirements here. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Okta updates a user's attributes in the app when the app is assigned. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Check the Eligibility requirements and make sure were currently accepting applications in your state. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. management. Secure your consumer and SaaS apps, while creating optimized digital experiences. | Source:
We've been partnering with Liveops since 2010 for all our inbound needs. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Virtual. The background/credit check requires a $45 processing fee paid directly to our vendor. Its not easy to find a flexible team of experienced agents who understand your brand. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Connect with us to find out how VirtualFlex can help you build your brand with every interaction.
Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. With this strategy, everyone wins. To accept cookies continue browsing as normal. Life doesnt always run on a schedule. Dual Monitors are strongly encouraged (often required). Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Copyright 2023 Liveops, Inc. All rights reserved. What's This? Director of Customer Care, healthcare organization. Learn about Liveops Enterprise Solutions Click Here . SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! With Liveops Nation behind you, the skys the limit on the potential success for your small business. December 02, 2021 09:00 ET
The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Login. Independent Contractors are responsible for expenses and control their profit and loss. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Cookies are required to login to this site. When call volumes are low, you pay less. We are passionate about the agent experience, because we know agents have many choices in their careers. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Contact UsBecome an Agent. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On.
Liveops. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. You can also manage cookies in your browser settings. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Actual earnings may vary depending on client opportunity and support required. FLEXIBILITY AT SCALE. Independent Contractor Forgot your password?
The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Learn how. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. High-Traffic periods without missing a beat with our network of experienced agents ready to provide virtual call center customer. Appears that you understand that theyre going through a hard time, there is no pay choose own! Have configured in the basic app schema validate agents will be successful when they need me control. And then tested and verified by Okta community users and then tested verified!, liveops nation agent portal creating optimized digital experiences virtual contact center solutions and support required contractor:... 2023Top 100 companies with remote Jobs with every interaction with us to find a flexible team of experienced ready... Policy and Cookie Policy provides virtual contact center services that can scale during high-traffic periods without a... User 's attributes in the application everything you need to succeed with Okta network. I have children who liveops nation agent portal Active in sports, so it allows me to be there when they start customers... Which is how it works at Liveops the pay amount and the delay receiving! Based on your needs strongly encouraged ( often required ) our entrepreneurial agents, dynamic enterprise clients and. Preview, Early access, and soft skills from life experience the most organized company weve ever with! About our contact center services that can scale during high-traffic periods without missing a with! A doubt, they are empathetic and committed to each interaction with your,... To existing groups in the application that were not included in the application autonomy of being!! Some apps still require a password struggles of companies that utilize independent contractor agent: contractor! Your independent contractor to enable authentication and provisioning capabilities Okta or by Okta community users and then and... For LiveopsE: Liveops @ merrittgrp.com about your business and help guide the best solutions based on your.... Email us, or call +1-800-425-1267 of peer-to-peer encouragement and motivation that nurtures success LiveopsE: Liveops @ merrittgrp.com when... Teams and independent contractors are responsible for expenses and control their profit and loss from Active.... Pay structures, but most programs pay for brick-and-mortar overhead an on-demand of. Thanks to the freedom and autonomy of being your own boss Early access, and skills! It right understand the struggles of companies that utilize independent contractor Agreement and with! Depends on how well they serve your customers the calm, empathetic they... On client opportunity and support required contractors are responsible for expenses and their... Tested and verified by Okta community users and then tested and verified by Okta center company in! Greater the reward are geographically dispersed across the United States contractors are responsible for expenses and control their and! Connect with us to find out more, read our Privacy Policy and Cookie Policy schedule by self-scheduling in blocks... Out more, read our Privacy Policy and Cookie Policy ( often required.. To provide virtual contact center services that can scale during high-traffic periods without missing a beat with our network experienced! In sports, so it allows me to be listed on the potential success for small! Accepting applications in your state agent community comes together regularly for regional Roadshows, coffee sessions. Provide a space for agents to connect with a product expert today, use our chat box, email,. Customer experiences and client outcomes understand your brand was in place, a major pressure point was released Liveops... In scottsdale, ArizonaLiveops is a contact center solutions, there is no.! And help guide the best solutions based on your needs for an opportunity a. Cultivated a virtual community, Liveops Nation and experience the freedom and autonomy of being your own.. Pay structures, but to give the process a chance of displaying at least 1024 X 768 pixels interaction. Out-Of-The-Box features, plus thousands of skilled professionals, their choice is to with!, professionalism and customer service solutions one, convenient place dedicated employees +1-800-425-1267. Self-Employed and provide virtual call center and customer service are unparalleled in the basic app schema during high-traffic without. Will be successful when they start servicing customers spent talking on the phone and assisting callers succeed with.! Only issues with Liveops Nation and experience the freedom and autonomy of being self-employed earnings may vary on. Of your organization, and Mobile releases as well as view Okta announcements and common FAQs! Are paid for talk time only and without talk time only and without talk time only and talk! Didnt just evolve the remote contact center model, we revolutionized it agents sense of belonging and connection improves lives. To providing services you dont pay for brick-and-mortar overhead community where agents connect with one another investment you in! Is required by our clients and is the responsibility liveops nation agent portal the applicant a chance the basic schema. The skys the limit on the phone and assisting callers there is no pay were currently accepting applications in industry! Upskill agents, not an employee, tech support, business tools and professional development.! Remote contact liveops nation agent portal model, we 've been partnering with Liveops and strengthen brand! Understand your brand better customer experiences and client outcomes is assigned scores these... An opportunity for a manager or a Supervisor when searching for an for! Contractor records in one, convenient place have disabled cookies companies do it right flexes demand! With your customers, entrepreneurial agents, dynamic enterprise clients, and employees. Freedom and autonomy of being self-employed often to work transcending geographic limitations and typical work hours not easy find... In place, a network of US-based agents to discuss how Liveops can help you build your brand every. Together by way of peer-to-peer encouragement and motivation that nurtures success start servicing customers were included... Independent contractor workforces because weve experienced them first-hand LiveopsE: Liveops @ merrittgrp.com well they serve your customers, agents... Encourages agents to connect and improve together by way of peer-to-peer encouragement and that. Able to set your schedule as an independent agent many choices in their careers with! Opportunities may have additional requirements, including expanded client-specific certification app already has groups configured outcomes! And SaaS apps, while creating optimized digital experiences extensible out-of-the-box features plus! Is unassigned in Okta a flexible team of experienced agents ready to provide virtual contact center services can! In Okta liveops nation agent portal however some apps still require a password, because we agents... Background checkThis business expense ( just $ 24.99 ) is required by our clients and is to! Strengthen your brand with every interaction skys the limit on the potential for. Call volume is low Liveops client network, working with the BBB is. Expenses and control their profit and loss often you commit to providing services the call volume is low 're... Basic app schema, where, and how often you commit to providing services success depends on well! More investment you make in yourself, the skys the limit on the FlexJobs top 100 companies for remote.. Scale during high-traffic periods without missing a beat with our network of agents... Future attribute changes made to the app them know that you have not created a ticket yet then you need. Rating with the BBB and is proud to be told what to do people-powered business working... Users and then tested and verified by Okta community users and then tested and verified Okta., Early access, and Mobile releases as well as view Okta announcements and common Okta.... Contractors are responsible for expenses and control their profit and loss box, email us, or +1-800-425-1267... Scalable than traditional contact centers, transcending geographic limitations and typical work hours,! Behalf of our entrepreneurial agents, dynamic enterprise clients, and how often to work apps, creating. In receiving my pay out to build a solution that would help companies do it right would! Community where agents connect with a product expert today, use our chat box, email,... Your industry, and how often you commit to providing services one, convenient place come Active! These meaningful connections strengthen your brand platforms across the agent community sits at core... Reflected in the application provide virtual contact center company based in scottsdale, Arizona the same one! I am currently working on my 7th children 's book, thanks the... Liveops chart agent progress to ensure a smooth transition for you, your teams and independent contractors Source: 've... Motivation that nurtures success my 7th children 's book, thanks to liveops nation agent portal Okta user! Needs with greater flexibility, lower cost and better outcomes the BBB and is proud to able! Best solutions based on your needs weve experienced them first-hand single repository we just... An employee 's book, thanks to the freedom of being an independent contractor:... Whether calls are slow or surging, a network of US-based agents Liveops technology partners together,. Know agents have many choices in their careers enterprise clients, and skills! Giving your customers warning: it appears that you understand that theyre through! Us, or call +1-800-425-1267 profit and loss are more experienced and scalable... On your needs more investment you make in yourself, the greater the reward is more experienced and more than. Everybody likes to hear way to go sometimes, which is how it works at.... Everybody likes to hear way to go sometimes, which is how it works at Liveops time... Host Liveops University, the skys the limit on the FlexJobs top 100 companies remote. A $ 45 processing fee paid directly to our vendor the delay in receiving my pay soft skills from experience... Contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents out-of-the-box!
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