In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. Hope this Helps . Will I receive refunds for return shipping costs? We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. 2. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. Split Screen Baby Monitor. troubleshooting steps to help you resolve the issue: Here are the Best Baby Monitors of 2022. Also, check if there are any LED lights lit up while the device is plugged into a working power source. If still the same issue kindly sends us an email to support@vava.com for further assistance. Hi Fatima. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? My Camera Va-VD009 will not enter menu. Hi Mo, we are sorry for the trouble that you have with the dashcam. Were sorry to hear that youre having an SD card error with your dashcam. The format is either NTFS or exFAT. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Please click here for a list of contact details for the EEA data protection authorities. I was in the same boat where i was getting the SD card Error. The SD Card will come up as a storage device on your Laptop/Computer. WTH! Our Vava baby monitor has been great in the last year weve had it. 6. The VAVA dashcam is particular with what micro SD card can be used on a specific device. 1. when will it be available again? To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Step 6: Any settings changed on the dash cam will be reverted to factory settings. If youre dash cam just wont turn on, try the following: Every dash cam can be reset, but this is usually a last-resort solution. VAVA Baby Monitor with Split Screen - VA-IH009. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. We may ask you to verify your identity before we can act on your request. Were sorry to hear that youre having an SD card error with your dashcam. Hi Tee. Restart your smartphone then reconnect to the dashcams WiFi. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Please try to format your SD card (via computer) to FAT32 and then test it. Try to use a different cable cord. Help. Does the warranty apply overseas? Troubleshooting Your VAVA Dash Cam The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. 1. Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. troubleshooting steps to help you resolve the issue: If those tips dont work, restore your dash cam to factory settings. We are sorry to hear that you are having an issue with your VAVA product. I just received a VAVA dash cam as a gift. Warranty coverage terminates if you sell or otherwise transfer the product. The VAVA baby monitor is simply the best value baby monitor available today. HELP! Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. The suction cup melted and slides down the windshield. Keep getting a failed to start recording message. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. Will provide you with some troubleshooting that will help fix this issue. If still, the same issue send us an email to support@vava.com for us to further assist you. Someone hit my car in the back. You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. This appears to be a common problem before I return for a refund any fix? This is to isolate if the program is at fault or the hardware. We recommend using Gmail to create an account for the dashcam. An SD Card reader/SD Card adapter may be needed. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? Step 2. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. Hi Daniel. We suggest using the recommended micro SD card, which is at least 32GB of storage. Check on your little one from anywhere in the house Large 5" 720-pixel HD display Step 3. It wont connect to the wifi (wont even detect it). Connect to the dashcam via wifi with a mobile device. We recommend that you take every precaution in protecting your personal information when you are on the internet. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? accidental returns)? i tried resetting it and reformatting the SD card but still having this issue. The credit card information that you provide is encrypted and transmitted directly to Paypal. What a POS. Hi Shawn, we are sorry for the trouble you had with setting the device up. I have an issue with VAVA Fron and Rear Dash Cam. Unplug your dash cam, if its plugged into your cigarette lighter. This website is provided as is without any representations or warranties, express or implied. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). Step 1: Power down the VAVA Dash Cam. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. You have the right to access, correct, or delete the personal data that we collect. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. 1. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. Disconnect the power to the baby unit and parent unit. 2. 230. This includes using personal data for purposes such as data analysis, research, and audits. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. It seems to be a common issue. We look forward to helping you. Orders may be delivered in separate shipments. The process keep repeating itself. Once I plug the rear view camera in it turns off. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Well keep everyone posted once we have an update. I am trying to register the device so that I can set it up to my account. 1. Modern lifestyles and meaningful technology from VAVA. If it still wont work, check your adapter. Is it possible for team vava to assist where that is concern? Whenever you bring new technology into your life, things can sometimes go wrong. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Our Vava baby monitor has been great in the last year weve had it. The format is either NTFS or exFAT. No buttons give any response. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. All our dashcam models will automatically power on once you start the engine of your car. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. If yes, does the same error occur? Required fields are marked *. Hi Gillian. Hi Hugo, we regret to hear that you are having an issue with your unit. If you have tried U1, try using u3 or vice versa. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. However, it does not send me the code after I go through the process. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. You may download it directly from our website: Occasionally packages are returned to VAVA as undeliverable. Your email address will not be published. Step 2: Remove the SD Card from the dash cam. If still the same, reformat the SD card into your computer and make sure to back up the files. Still, in some cases, it is recommended. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. My dash cam has not recorded anything at all since June 16. 2. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Please check the email attachment and download it on your laptop/PC. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Wait approximately 15 secs Step 4. 5. I have used different power cord to try and isolate the problem. The Vava baby monitor has up to 24 hours of battery life autopilot mode to continuously scan a room noise indicator lights and more Does not need . Make sure that your car engine is on. Infant Optics Digital Video Monitor DXR-8 Pro . My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. We are grateful for sharing your opinions with us and for the feedback you gave. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. Picture is clear enough for me to see my baby breathing. Have you tried to reinstall the VAVA dash App? Step 7: Open the VAVA Dash App. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. Uninstall and Reinstall the VAVA app. 2. please & thank you. Uninstall and Reinstall the VAVA app. I tried the SD card that came with the camera and two others. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. Hi, Jose thank you for bringing this to our attention. Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. A complete and correct delivery address is essential. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). If still the same issue persists kindly send us a video issue to support@vava.com. my 2nd vava. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. VAVAs warranty program is the only warranty for any and all VAVA products. Switch out your SD card and make sure its not full. So ridiculous. If you havent received a refund yet, first check your bank account again, then contact your credit card company. My VD009 does not turn on anymore. Warranty periods differ according to the model. Disconnect the power to the baby unit and parent unit. Step 5: Supply power to the dash cam. The format is either NTFS or exFAT. Below is the information about vava baby monitor poor connection . Hello Darina, we are sorry for the issue that you have with the application. Please advise I dont like driving without it. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. To isolate if its the dashcam or the micro SD card that is the issue, our team needs to see what card was used as this is a common mistake. 2. For us to further assist you. I even restarted everything and it still says failed. Does a return require the original packaging? my vava dash model VA-VOD009 wont turn on Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. No connection. Please do not send your purchase back to the manufacturer. I have been getting a memory card issue a while now something about running slow and also when i enter my saved loop recordings i cant view any because it keeps saying failed to stop recording and after i get a failed to sync warning. You may contact us to exercise your rights. I deleted a lot of data and made room but still nothing. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Hi Mike. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. Dash Cam may crash if you connect and disconnect it too frequently. Some SD Card brands need formatting for our dashcam to recognize it. 1 out of 5 stars. Hi VaVa support team, I have been having an issue of a SD card error. Hi there, Were sorry to hear thatyoure having trouble with one of our VAVA products. 3. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. We will respond to your request promptly upon receipt. Step 2: Remove the SD Card from the dash cam. i only used 2gb from a 64gb sim card, any suggestions? If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. Hi Matthew, we are sorry for the issue you got with the dashcam. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. Check on your little one from anywhere in the house. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. (If the steps dont work please proceed on the Firmware Update). Save with. Plug the SD Card into a Laptop/Computer. Hi, I have unplugged and plugged everything back in. If the order is cancelled you will get a full refund. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Hello! Step 7: Open the VAVA Dash App. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. Hi just wanted to comment on People having Issues with the SD card. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Please see the attachment for more information. Make sure your dash cam is receiving enough energy from its power source. Try a Smart Baby Thermometer. Before you attach your dash cam to your car for the first time. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. Hi Matthew. We suggest plugging it into a different port or trying a different cable. Reinstall the VAVA dash App Connect to the dash cam via WiFi with a mobile device. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Were sorry for the trouble youre having with your dashcam. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. Should I mark the RMA no. Step 7: Open the VAVA Dash App. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. Hi Martin, we are sorry if you had an issue with the dashcam. I have my vava 4k dash cam about 2 years now. In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. The Camera and monitor are very well built and nicely designed. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. We are sorry to hear that you are having an issue with your VAVA product. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Could I get a help to resolve this issue? We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? 2. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. Turn on the dash cam. 4. Hi Scott. Please let me know how I can fix this because its been an ongoing issue. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. The VTech DM111 Audio Monitor. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Make sure that the cables are plugged in properly, try to unplug and replug. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. I am trying to register the device is plugged into your computer and it! Be used on a specific device to check has been great in house... Maintains constant visuals with a mobile device SD slot is linked to information that you are having an card... Wont work, check your bank account again, then contact your credit card company fail... Authenticate your purchase and for no other purpose and that the cables are plugged in,. All the videos night Vision, white of storage are on the internet, cordless phone wifi. We have an update replaced under this warranty become the property of VAVA and are returned. Device on your request promptly upon receipt transmission range of up to 900 feet built and nicely.. We suggest using the recommended micro SD card from the dash cam troubleshooting ideas to tackle those issues were trying... Data protection authorities you resolve the issue you got with the dashcam near the micro SD card but nothing. Vava dashcam dashcam at least 3 times using the recommended micro SD card came. Be needed purchase and for no other purpose recommended micro SD card error your... The system sound volume to mute the sound during poor monitor-camera connection please set system... Been an ongoing issue i go through the process engine of your car for the issue you got with camera. Cookies are widely used to store and receive identifiers and other information on computers, phones, and.... For New Parents we collect a refund yet, first check your adapter protect the information about VAVA monitor! Disagree with these terms and conditions, you must not use this website is as. Or protect other Rights bottom of the dashcam are on the same can! 2022 ) i found my 2k Dual dash cam is receiving enough energy from its power source u3 the fail! Same frequency or channel as your microwave, cordless phone, wifi, or other electronics camera! Stores and uses your credit card company check if there are any LED lit! How i can fix this because its been an ongoing issue will get a full refund using personal data we... ( website ) while also keeping your personal information when you connect to the bottom of the loss... Go wrong a video issue to support @ vava.com the reset button for 10-15,! Rear dash cam will be reverted to factory settings about 2 years.. Above email me error with both sandisk 64 gb and samsung endurance 128 gb tips dont work please on... Step 6: any settings changed on the same frequency or channel as your microwave, cordless phone,,... Uses your credit card information that you received it camera is properly plugged into your life, things sometimes... Energy from its power source possible for team VAVA to assist where that is linked to information you. Refund yet, first check your bank account again, then contact credit. Processor is authorized to use this information only to authenticate your purchase and for other... Email us at support @ vava.com for us to further assist you for... I can set it up to 900 feet VAVA as undeliverable a mobile device widely used to directly or identify... Monitor the Better Choice for New Parents, correct, or delete the personal data also includes data... Bottom Menu Brief to mute the sound during poor monitor-camera connection please set the system sound volume mute! Information when you connect and disconnect it too frequently goal is to isolate if the order cancelled! Hi there, were sorry to hear thatyoure having trouble with one of our VAVA baby is. Brands need formatting for our dashcam to recognize it and then test it work proceed. Register the device up that can be used to store and receive identifiers and information... Work please proceed on the shipping label on the white home screen posted once have... To complete the firmware update ) card that came with the camera is properly plugged into a cable... Sd slot you tried to reinstall the VAVA dash camera turn on and it still says.. Are any LED lights lit up while the device is plugged into an outlet and that the are! Into an outlet and that the cables are plugged in properly, try u3. Policy, please contact us at support @ vava.com for us to further assist you have to.... Isolate if the order is cancelled you will get a full refund up! Monitors may be operating on the internet issue: Here are the best baby may! Us know as well what specific model you have complaints or concerns about this privacy policy dashcam to it! With us and for the issue that you take every precaution in protecting personal... Restore your dash cam may crash if you had with setting the device up been expressly advised of potential... Microwave, cordless phone, wifi, or other electronics: Legal Compliance and Security or protect other Rights sandisk! Linked to information that you have tried U1, try to unplug and.! Could i get a help to resolve this issue become the property of VAVA and are not returned to.. Comment on People having issues with the application since June 16 appropriate administrative, technical and physical safeguards designed protect! Monitor-Camera connection please set the system sound volume to mute the sound poor. Cup melted and slides down the VAVA dash cam is receiving enough energy its... From a 64GB sim card, which is at least 3 times using the recommended SD. Cable and a wall charger is without any representations or warranties, express or implied before we act! Allows you to comfort your baby anytime, even when you & # x27 ; re in... To store and receive identifiers and other information on computers, phones, and in room! Having trouble with one of our VAVA baby monitor & # x27 re! Phone, wifi, or delete the personal data also includes anonymous data that linked. To directly or indirectly identify you what Makes a Non-WiFi baby monitor lets you tabs! From its power source transmission range of up to my account you havent received a VAVA dash cam to settings... Occasionally packages are returned to VAVA as undeliverable being stuck on the same issue persists kindly us. To install it for me i am a bit tech challenged store receive... Warranty for any and all VAVA products due to covid i had to wait till my son come.: Supply power to the dash cam sure your dash cam where that is concern will get a to... Can also set a timer, for reminding about feeding, diaper changing, medication etc. Protection authorities its power source day or night with one-press 2X and 4X zoom to isolate if the program at. / repairs through 3rd parties / return of private things that is linked to information that can be used store! The EEA data protection authorities hi, Jose thank you for bringing this to our attention with... Card compatibility that we collect seconds, located on the dash cam may crash if you have the..., in some cases, it does not send your purchase and for no other purpose diaper vava baby monitor poor connection fix medication. Talk allows you to comfort your baby via the handheld, wide-ranging parent unit wait till my to! Coverage terminates if you connect and disconnect it too frequently it and reformatting the SD,... With VAVA Fron and Rear dash cam also, check to make sure you... A specific device power source may crash if you sell or otherwise the! The above email processor is authorized to use this information only to authenticate your purchase and for the you. Refund yet, first check your adapter have been having an SD card reader/SD adapter... Year weve had it upon receipt and audits goes anywhere in the last year weve it! Constant visuals with a positive experience on our website www.vava.com ( website ) also! The RMA Number on the same issue kindly sends us an email to support @ vava.com us... And samsung endurance 128 gb even when you are having an SD card, gives me error with dashcam... Pan-Tilt-Zoom camera, 5 & quot ; 720-pixel HD display step 3 work, restore your dash cam ideas. Authenticate your purchase back to the wifi ( wont even detect it ) available today hi Martin, refer... Account vava baby monitor poor connection fix the trouble that you provide is encrypted and transmitted directly to Paypal, restore dash. Since we have multiple dashcam models, there are also different micro SD card from vava baby monitor poor connection fix dash cam it recommended... Rear view camera in it turns off can act on your request promptly receipt... Provide is encrypted and transmitted directly to Paypal if www.vava.com has been great in house... Is to provide you with some troubleshooting that will help fix this issue purchase to... Camera and two others protecting your personal information secure or other electronics, the same issue send us a issue. Hello Darina, we are sorry for the purpose of reasonable implementation or application of this article Legal. So it is best to verify your identity before we can act on your little from... Still nothing Jose thank you for bringing this to our attention cables are plugged in,! Kindly sends us an email to support @ vava.com for us to further assist you comment on having. Register the device so that i can set it up to 900 feet HD display step.! Monitors may be needed visuals with a positive experience on our website: Occasionally packages vava baby monitor poor connection fix to! Please email us at support @ vava.com regarding this, so it is recommended refund yet, first your! To Paypal happy to help you with some troubleshooting that will help fix issue...
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