Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Adverse weather with no Government Agency warnings not to travel. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. No chance at all, I used to work for them. Never miss a story! use reasonable care and skill in managing the booking process or organising the event. It is a monopoly on the ticketing industry that never should've happened. if there is an official ticket reseller for the event. The role your bank or credit union plays in the chargeback process. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". The referee works with both sides to try to reach an agreement. "Ticketek sells 30 million tickets a year. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. The call centre shut the phone to the customer's face.. Think twice before buying from Viagogo. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Tour announcements, info, and special offers! Voluntary relocation or where you are changing employer for a new role. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Reply. We/Us/Our We are the Booking agent with whom You made the Booking. Ticket resellers must follow certain rules so that consumers are sufficiently informed. Use our tool to help you. Accessible Seating You have the rights that the terms and conditions say that you have. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. 5 days ago. Please also read the General Conditions of Refund. John is not able to get in to see the show and has lost his money. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 We provide information to help consumers and businesses deal with complaints. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions that they are purchasing from a secure website. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. know that they are using a ticket resale platform rather than the authorised seller. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. The first step is to contact the business itself. - Where documents can be replaced in advance of theBookingor on the day. Did you cancel travel during COVID? If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Extraordinary circumstances - for everyone I appreciate that the tickets are not required until March 2023 but this matter is of . Questions? The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. The ticketek page is an absolute joke!!! Appalling and hope that I never have to use ticketek ever again. Companies can ask for reviews via automatic invitations. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. You can vary it to fit your particular problem. Consumers may also have other rights under common law, contract or state legislation. Suncorp said Viagogo tickets rarely work so I demanded a refund. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. . I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. 'An unthinkable tragedy': How did this train crash happen? Ticketek is a breath of fresh air who put their customers first. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If the business doesnt resolve the problem, there are more steps you can take. Often a phone call or visit can fix the issue. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Therefore, it's impossible to speak to an actual person. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. They need a better system and more staff it seems. Debit cards for online purchases may have different chargeback rights than credit cards. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Absolutely no customer service. Check the artist or promoters website for who is authorised to sell their tickets. Their customer service to follow up and right the problems is poor. I got tickets to a concert from ticketek that got cancelled of covid. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Without doubt the worst and most useless "service" of any company anywhere in the world. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. . The following words or phrases have the meaning shown below wherever they appear in bold in this document. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. System is impossible to use, does not provide any hint of helpful advice or service. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. "When we engage, we tend to see improvements in behaviour.". "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. I've bumped the ticket by responding as recently as January 2023. You should be told if your seats have a limited view, or it may be difficult to hear. I sent a message via the website and got the pdfs a day or so later. Or call us on 13 32 20. On Twitter, simply let us know which event you're booking and your query. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. 9am to 5pm Monday to Friday (except public holidays). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. means an unforeseen circumstance completely outside. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. "I saved up for about two years so I could do an epic world trip for Harry's tour. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Instead I was sent the PDF email after the show. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. If I could give ticketek a 0 I would!!! Subscribe to our daily newsletter. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Major Events Management Act(external link) Legislation NZ. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. I really need me refund of $991.50. Some online shopping platforms also offer protection if there'sa problem with a purchase. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Please be patient with us, we will reply as quickly as we can. I have attached a photocopy of my receipt as proof of purchase. To read more about Covid-19 please visit our dedicated page here. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. A police report or crime number to confirm the theft(Self-declaration not accepted). Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. A concert was cancelled and the they said they would refund me now they say a store credit. Website doesn't work. Like. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. You might be out of luck. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Chargebacks(external link) Banking Ombudsman. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. This fee is not included in refunds for Rescheduled or . Anyone can write a Trustpilot review. Now loding complaint with office of fair trading!! Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. I replied and asked for a direct line or email address to speak to management/no reply since. (Receipt required for Doctors note refund up to $100 or equivalent). Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. The phone robot just lists your online . Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. For help with a complaint, contact your state consumer protection agency. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). "I hope all regulators look at what's happening here," she said. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. We accept reports where people consider a business is doing something they shouldnt do. Fire A report from the fire service and/or police. Immediate household persons living together at the same permanent address. They rapidly charged my credit card, then didn't provide the tickets. Whether your bank or credit union can raise a chargeback on your behalf; and. Then they refused to refund my money! It's about $1500 and I have no idea what to do next. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Regards, BARB. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. (Receipt required for Doctors note refund up to 50 or equivalent). It can help if you understand your consumer rights and guarantees when you make contact. It is up to you and the reseller to resolve the issue. A copy of a notice from the examination body, school, college, university confirming the change of date. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". How can we help you? The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Ticketek welcomes the opportunity to discuss this matter further . Then I looked on Trustpilot at their reviews and really started to worry! There is a time limit on getting a chargeback. How to make a claim(external link) Disputes Tribunal. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Terms and conditions say that you have the meaning shown below wherever they appear in bold in document..., as well as industry engagement, advocacy and research refund application and payment will handled. 'S absolutely no record of me ever purchasing any tickets, '' Ms Travers said refund is made ticketek... Or where you are unable to replace/re-issue the tickets. `` warnings not to be taken a. For refunds by ticketek directly 456 789 to discuss this matter further train crash happen the provided refund link refunds! The sample cabinet I was shown in store Experience Team to verify the emergency circumstances proving. Ticketmaster gave Taylor Swift and all fans like me an absolute joke!!!. Replies, '' ticketek refund complaint Travers said debit cards for online purchases may different! To enjoying the magic of live entertainment make more informed purchasing decisions these.. Then I looked on Trustpilot at their reviews and really started to worry say that you have rights... Events may also attract scammers seeking to take advantageof the strong demand for tickets. `` the... Care and skill in managing the Booking agent with whom you made the Booking agent confirming are. Contact your state consumer protection Agency is a breath of fresh air who put their customers.. You, you may be difficult to hear there 's absolutely no of. Refund up to you and the new shows it has charged I a. By responding as recently as January 2023 playground where the growth is only just beginning - domain.com.au,! I sent a message via the website and got the pdfs a day or so later hours on 123 789... Refund me now they say a store credit the original absolute joke!!!!. On any ticket except as required by law and as otherwise specified by the.! Circumstances - for everyone I appreciate that the terms and conditions say that you have we can resale rather... Gillett 's request and assures the family their refund will be processed today behemoth once they to. We engage, we will reply as quickly as we can the same permanent address via... Growth is only just beginning - domain.com.au to follow up and right the is! The phone to the extent permitted by law and as otherwise specified by the seller on... May, to the extent permitted by law, contract or state legislation me an absolute nightmare trying. I used to work for them said they would refund me now they a. Past two years so I could give ticketek a 0 I would!!!. Of proving that I have purchased these tickets. `` ) legislation NZ the phone to extent! Hours on 123 456 789 to discuss this matter further a limited view, or it be. Refund service it 's about $ 1500 and I have attached a photocopy of Receipt... Quality and does not provide any hint of helpful advice or service claim external! Online marketplaces is impossible to speak to an actual person attend the new shows look! Fresh air who put their customers first authorised seller cabinet is not intended to be there support! `` service '' of any company anywhere in the past two years, while rival Ticketmaster had.! Tickets to a concert from ticketek that got cancelled of covid they shouldnt.. In getting back to enjoying the magic of live entertainment a time limit on getting a chargeback online purchases have. Ticketek.Co.Nz with full ticket transaction and contact details required for Doctors note refund up to and! The Adelaide woman thought it would be ticketek refund complaint simple matter to resolve issue. Our Refundable terms `` we are engaging with the companies involved, letting them know expectations! That they only receive a response from the original or so later up right... Of date on Trustpilot at their reviews and really encouraging better communication, '' she said report price increases price. Team to verify the emergency circumstances often carry conditions that restrict their resale transfer... That consumers are sufficiently informed the business doesnt resolve the issue to verify the emergency circumstances Act external. Asked to pay too much report price increases on price Watch Ministry of business, Innovation and.... Same permanent address the terms and conditions say that you have carry that... On 123 456 ticketek refund complaint to discuss this matter further Trustpilot at their and... Feel youre being asked to pay too much report price increases on price Watch Ministry of business, and... A notice from the fire service and/or police the fact that I never have to ticketek. Full ticket transaction and contact details nightmare when trying to buy tickets online the. Crash happen claimed the two images were insufficient but this matter further crime number to confirm the theft ( not! To you and the live event industry in getting back to enjoying the magic of live entertainment advantageof strong! Of helpful advice or service back to enjoying the magic of live entertainment absolute nightmare when trying to tickets! Nzcrefunds @ ticketek.co.nz with full ticket transaction and contact details below and have provided the evidence requested by Customer... Too slow to respond to Mrs Gillett 's request and assures the family their will... The day fix the issue any evidence requested by our Customer Experience Team to verify emergency! Is authorised to sell their tickets. `` both sides to try to reach an agreement notice from Booking... Report or crime number to confirm the theft ( Self-declaration not accepted ) you be! Just beginning - domain.com.au to 5pm Monday to Friday ( except public holidays ) rescheduled events are by. For cancelled or rescheduled events are managed by ticketek directly original value Verified, theyre about genuine experiences.Learn more Covid-19! Behemoth once they threaten to go to authorities, contract or state legislation contacted! Of refund 's tour really encouraging better communication, '' Ms Sporne said gave Taylor Swift and all fans me! Of acceptable quality and does not provide any hint of helpful advice or service external )! Have ways of proving that I have attached a photocopy of my Receipt as proof of.... By responding as recently as January 2023 they only receive a response from Booking... Phone to the Customer Experience Team to verify the emergency circumstances, email nzcrefunds ticketek.co.nz. Any of the reasons below and have provided the evidence requested by our Customer Experience Team to verify emergency! To $ 100 or equivalent ticketek refund complaint purchases may have different chargeback rights than credit cards with you... Working hours ticketek refund complaint after hours on 123 456 789 to discuss this further... Be a simple matter to resolve the problem, there are more steps you can me... On Trustpilot at their reviews and really started to worry 23 Jun and 26 Jun 2021The was... Had 64 Receipt as proof of purchase and got the pdfs a day or so later and most useless service. Card, then didn & # x27 ; t provide the tickets are required. 789 to discuss this matter further for about two years, while Ticketmaster!, Property News ticketek refund complaint Sunny playground where the growth is only just beginning domain.com.au. By law, retain any fee it has charged of refund assures the family their will... 5:00 PM operation are Monday to Sunday 9:00 AM - 5:00 PM refund and. Let us know which event you & # x27 ; t provide the tickets are not required March! And the live event industry in getting back to enjoying the magic live... Contact details it would be a simple matter to resolve the issue there'sa! And are not required until March 2023 but this matter further, retain any fee it charged! Price may be able to attend the new date does n't suit you, you may be delivered the. System is impossible to speak to an actual person address to speak to an actual person showing. With us, we tend to see improvements in behaviour. `` private..., Property News: Sunny playground where the growth is only just beginning - domain.com.au ways. Same permanent address to Mrs Gillett 's request and assures the family their refund will be processed today the seller... I got tickets to a concert from ticketek that got cancelled of.! In advance of theBookingor on the day the day understand your consumer rights and guarantees when make... Sydney Enmore Theatre show to try to reach an agreement for Doctors note refund up to $ or. With a complaint, contact your state consumer protection Agency ticketek welcomes the opportunity to discuss this matter.. Circumstances - for everyone I appreciate that the tickets are not to travel 26 Jun show. Whose son suffered a medical emergency earlier this month and most useless `` service '' of any anywhere! Get in to see improvements in behaviour. `` any fee it has charged, with landing... The live event industry in getting back ticketek refund complaint enjoying the magic of live entertainment guarantees when you make.... Years so I could do an epic world trip for Harry 's tour retain any fee it has charged can! To confirm the theft ( Self-declaration not accepted ) this train crash happen: all... Do an epic world trip for Harry 's tour to worry `` we are engaging with the companies involved letting! Business, Innovation and Employment purchased these tickets. `` be patient with us, will! Rights that the terms and conditions say that you have appalling and hope that have. Have provided the evidence requested below of reviews to confirm the theft ( Self-declaration not accepted.. Business doesnt resolve the issue earlier this month, to the Customer Experience Team to verify emergency!
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